Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Where We Ship
We currently ship in 24h everywhere in Canada and U.S.
Please allow 2-5 open days for Worldwide shipping.
Taxes
Canada:
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and item sizes on the Order Summary page.
US, Europe and Other
We do not charge taxes on purchases made from countries other than Canada. Please note that any applicable customs duties or charges imposed by your country will be handled separately.
Return Policy
Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Please note that Gift Cards are not eligible for return.
To return an item follow the directions below:
Fo returns:
We only replace defective items. If you wish to exchange for the same item, please contact us via email at info@ecowrap.com.
Shipping Costs: Shipping costs for returning the item are at your expense and are non-refundable. Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
Late Returns
Any item returned after 30 days of receipt is not eligible for refund.
Exchanges
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item, and go to ecowrap.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.